Last Updated: 27 September, 2023
Introduction
At iamAbdus, customer satisfaction is our top priority. We appreciate your business and understand that sometimes products may not meet expectations. This Refund Policy outlines the conditions under which refunds are granted for WordPress themes and plugins purchased at theme.iamabdus.com.
30-Day Money-Back Guarantee
We proudly offer a 30-Day Money-Back Guarantee for risk-free purchases. However, refunds are subject to the following conditions:
- The request is made within 30 days from the purchase date.
- The product has not been downloaded, installed, used, modified, or altered.
- The product did not meet your expectations or did not perform as described.
Refund Requests After 30 Days
Refunds are strictly limited to those made within 30 days of purchase. We encourage customers to assess the product’s compatibility and functionality during this period.
Non-Refundable Items
Certain products and services are non-refundable:
- Downloaded, installed, used, or modified products.
- Sale or discounted items.
- Subscription renewals.
- Customization work and services.
Partial Refunds
In some cases, we might offer partial refunds:
- If the product has minor defects or issues that can be resolved but failed to meet your expectations.
- For subscription-based products with cancellation prior to the subscription end date.
Refund Process
Follow these steps for refunds:
- Email hello@iamabdus.com with:
- Full name
- Order number
- Purchase date
- Reason for refund
- Any supporting documentation or images (if applicable)
- Allow 10-15 business days for processing.
- Refunds will be credited to the original payment method.
- You will receive an email confirmation once completed.
Chargebacks
Initiating a chargeback with your credit card company without contacting us first is discouraged and may delay or void your refund eligibility.
Updates to Refund Policy
We may update this policy periodically to reflect changes in our practices or services. Review this page for the most current information.
Questions
Direct all refund policy-related inquiries to hello@iamabdus.com.